Frequently asked questions
What people most often ask before talking to us.
How is a building handed over to a professional manager?
The owners' meeting appoints the manager by a majority of owners and land shares; the manager need not be an owner (Condominium Act art. 34). A contract is then signed and books, accounts and files are taken over from the previous manager.
How quickly can management start?
After the resolution and handover, within 4–8 weeks depending on the building. In urgent cases (e.g. the previous manager leaving suddenly) much faster.
Can I reach you outside office hours?
In genuine emergencies (flooding, heating failure, burst pipe) yes. For anything else, call during office hours or use the fault report form. For a gas smell call 187 first; for fire or danger to life call 112.
Which area do you cover?
Mainly central Denizli (Pamukkale, Merkezefendi) and surrounding districts. For larger complexes we also consider other areas.
Do I have to pay service charges for a flat I don't live in?
Yes. As long as you own the unit you share common costs whether you live there or not (Condominium Act art. 20). The manager can enforce unpaid charges and claim late-payment compensation of 5% per month.
Must ground-floor residents contribute to lift costs?
By law, not using a common facility does not exempt you from its costs, but the management plan can provide otherwise. If the plan is unfair, you can request a change at the owners' meeting and, failing that, apply to the civil court of peace (Condominium Act art. 33).
How are heating costs shared?
First check the management plan. If it is silent, costs are shared by land share. Where heat cost allocators are installed, costs are split by consumption under the relevant regulation.
How are costs shared in multi-block complexes?
If the complex sits on a single plot with one management plan, repairs to any block are shared by all owners. To avoid disputes, costs for areas used by only one block should be regulated in the management plan.
Is a new owner liable for the previous owner's arrears?
According to Court of Cassation case law, an owner is not liable for common costs from before they became owner (e.g. 18th Civil Chamber, 2002/7159 E., 2002/9012 K.). It can differ if a statutory mortgage is registered in the land register; we recommend consulting a lawyer.
How does the urban renewal process work?
An owner commissions a risk survey from a licensed firm; once approved, a "risky building" annotation is entered in the land register and an objection period begins. Under Law 6306, owners decide by land-share majority how to rebuild, choose a contractor and sign a contract. Deadlines and majorities are subject to legislative change; we recommend legal advice at every stage. For buildings we manage, seismic assessments and strengthening are handled with licensed engineering partners.